Dispute resolution policy
Seabird College provides an opportunity for students to resolve disputes of a serious nature in a culturally appropriate, fair and equitable manner. The policy applies to all Seabird College students both current and former. Procedure for Student Disputes:
- When a concern arises, the student should address the concern with the staff member most directly involved or the staff member with whom he/she is most comfortable. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Senior Education Administrator.
- The Senior Education Administrator will arrange to meet with the student to discuss the concern and desired resolution within 5 school days of receiving the student’s written concern, or as soon as practicable.
- Following the meeting with the student, the Senior Educational Administrator will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the student either individually or with appropriate Seabird College personnel.
- The necessary enquiries and I or investigations shall be completed no later than 10 school days following the receipt of the student’s written concerns. The Senior Educational Administrator will do one of the following within 10 days of receiving the student’s written concerns:
- Determine that the student’s concerns are not substantiated; or
- Determine that the student’s concerns are substantiated in whole or in part;
- Determine that the student’s concerns are frivolous and vexatious
- The student and the institution’s personnel involved shall receive a written summary of the above determination. All parties should sign a copy of all documentation relating to every student’s complaint. A copy shall be given to the student, a copy will be placed in the school’s Student Conduct File, and the original will be placed in the student file.
- If it has been determined that the Student’s concerns are substantiated in whole or in part the Senior Educational Administrator shall include a proposed resolution of the substantiated concern(s).
- If the student is not satisfied with the determination of the Senior Educational Administrator, the student must advise the Senior Educational Administrator within 48 hours of being informed of the determination. The Senior Educational Administrator will immediately refer the matter to the Dean. The Dean will review the matter and meet with the student within 5 school days.
- The Dean will either confirm or vary the determination of the Senior Educational Administrator. At this point the School’s Dispute Resolution Process will be considered exhausted.
- If the issue is of a serious nature the Seabird College Committee may engage the services of a third party mediator to assist in the resolution of the dispute.